Property Redress Scheme 

All Property Agents that carry out Estate, Lettings and Property Management Work, as defined by legislation, must join a government authorised consumer redress scheme. The Property Agent is fully registered with the Property Redress Scheme.

The Property Redress Scheme is authorised by the National Trading Standards Estate Agency Team (formerly the Office of Fair Trading) to offer redress to consumers of Estate Agents under the Consumers, Estate Agents and Redress Act 2007

The following is the legislative definition of Estate Agency Work:

"Estate Agency Work" means things done by any person in the course of a business (including a business in which he is employed) pursuant to instructions received from another person (in this section referred to as “the client”) who wishes to dispose of or acquire an interest in land

(a) for the purpose of, or with a view to, effecting the introduction to the client of a third person who wishes to acquire or, as the case may be, dispose of such an interest; and

(b) after such an introduction has been effected in the course of that business, for the purpose of securing the disposal or, as the case may be, the acquisition of that interest.

Lettings and Property Management Agents

The Property Redress Scheme is authorised by the Department of Communities and Local Government to offer redress to consumers of Letting and Property Management Agents under the Enterprise and Regulatory Reform Act 2013. 

The following are the legislative definitions of Lettings Agency and Property Management Work:

"Lettings Agency Work" means things done by any person in the course of a business in response to instructions received from:

(a) a person seeking to find another person wishing to rent a dwelling-house under a domestic tenancy and, having found such a person, to grant such a tenancy (a prospective landlord);

(b) a person seeking to find a dwelling-house in England to rent under a domestic tenancy and, having found such a dwelling-house, to obtain such a tenancy of it (a prospective tenant).

"Property Management Work" means things done by any person (A) in the course of a business in response to instructions received from another person (C) where:

(a) C wishes A to arrange services, repairs, maintenance, improvements or insurance or to deal with any other aspect of the management of premises on C’s behalf, and

(b) the premises consist of or include a dwelling-house let under a relevant tenancy.




About

The Property Agent








The Property Agent

20 Adelaide Street
Belfast 
County Antrim
Northern Ireland
BT2 8GD

02890 02 03 03



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